Banking & Financial Disputes

If your insurer has refused to pay a claim on your insurance policy, or you've been mis-sold a financial product by a broker or financial adviser, we can help you seek redress. We support individuals with complaints to regulators like the Financial Ombudsman Service and issuing proceedings to recover losses when needed.

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For individuals

Banking & Financial Disputes

Review of contractual documentation

We’ll carefully review all relevant contracts and supporting documents to identify any alleged breaches. We work with you to gather and assess evidence, advise on your legal position, consider the extent of your losses, and evaluate the strength of your case.

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Pre-action steps

We prepare clear and detailed pre-action letters, formally notifying your opponent of your intention to bring legal proceedings if an agreement can't be reached. We'll also consider the suitability of negotiation and settlement.

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Drafting your claim

If your dispute can’t be resolved early, we’ll guide you through the court process. We’ll draft your legal claim clearly and thoroughly, setting out the key facts, the legal basis of your case and what remedy you’re seeking.

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Evidence gathering

We help you collect the right evidence to support your claim. This might include reviewing pre-contract communications, requesting key documents from third parties, and drafting witness statements from relevant individuals.

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Negotiation and settlement

Parties are encouraged to consider methods of alternative dispute resolution at all stages of a dispute. We’ll guide you through options for resolving your dispute outside of court. Whether through negotiation, mediation or another process, we’ll advise on the best route forward and make sure any settlement terms are clearly recorded.

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Questions we’re often asked

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Is there a time limit to bring a claim?

Yes. The time limit depends on your chosen course of action. Complaints to the Financial Ombudsman Service must usually be made within six months of receiving a final response to your complaint. Court claims are generally subject to a six-year time limit from when the issue occurred.

What if my opponent has gone out of business?

You may still be able to bring a claim through the Financial Services Compensation Scheme.

What losses can I recover?

We’ll work to recover losses with the aim to put you in the position you’d be in if there hadn’t been a breach of contract and/or a negligent act or omission.

Trusted by organisations, families and professionals across the UK

On billing, Darren has been consistently fair and transparent, something that matters enormously in high-cost, high-stakes litigation involving private individuals. At every stage, he has shown a genuine determination to protect his clients, financially as well as legally. These two are incredible assets to their firm.

Legal 500

Trusted by organisations, families and professionals across the UK

What makes Darren particularly remarkable is the lightness of touch he brings to even the most pressured situations. His good humor is not merely a personality trait; it is a professional asset that actively reduces client stress and keeps the team focused.

Legal 500

Trusted by organisations, families and professionals across the UK

Darren Morgan brings a rare combination of deep legal experience and exceptional interpersonal skill. His insights and strategic guidance throughout every stage of proceedings have been invaluable, and his judgment inspires real confidence.

Legal 500

Trusted by organisations, families and professionals across the UK

Andrew has no ego about where the best idea comes from; what matters to him is reaching the right decision, and that collaborative instinct makes him not only an excellent lawyer but a genuine partner in the process.

Legal 500

Trusted by organisations, families and professionals across the UK

Andrew Morgan is methodical and considered, never rushed, yet equally open to challenge and new thinking.

Legal 500

Trusted by organisations, families and professionals across the UK

Andrew Morgan (Senior Associate Solicitor) is quite an exceptional legal mind. What distinguishes Andrew is his ability to think deeply and strategically about every aspect of a case, approaching each decision as though his own money were on the line. That quality of personal investment is rare and enormously reassuring in high-stakes litigation.

Legal 500

Trusted by organisations, families and professionals across the UK

The team gets to know its clients’ businesses, many of which are based in the same region as Blacks, extremely well. This enables Blacks to put together litigation teams best suited to the clients’ differing needs.

Legal 500

Trusted by organisations, families and professionals across the UK

A talented team with a broadly based expertise in high-value commercial and corporate disputes (often with an employment element). They have a specialism in senior executive disputes.

Legal 500

Trusted by organisations, families and professionals across the UK

A team of very personable, tenacious, and razor-sharp litigators with a key focus on clients' objectives. An excellent range of expertise and experience to meet client needs on any particular case.

Legal 500

Trusted by organisations, families and professionals across the UK

Aimee Hutchinson is a pleasure to work with. She is practical, straightforward, uses language that is easy to understand and relatable. She clearly explains all available options and gives her view and recommendation as to the most appropriate course of action.

Legal 500

Experts in every area

Christopher Connell

Litigation Executive

Graduate Solicitor Apprentice

Aimee Hutchinson

Aimee Hutchinson

Senior Associate Solicitor

Partner and Head of Commercial Dispute Resolution

Senior Associate Solicitor

Danielle Swainston

Associate Solicitor

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