Consumer Rights

Delayed rail passengers will now be given stronger rights to claim consequential losses, including taxi fares, hotels and missed flights following train cancellations and delays. Currently the National Rail Conditions of Travel (NRCoT) govern rail travel and this allows operators to refuse claims for consequential losses. From Sunday 11 March 2018, the NRCoT will be […]

£90billion pounds is spent by consumers in the UK every month. This figure is not surprising with more choice and variety of products being available online and now being able to shop wherever you are on a smart phone or tablet. Shopping has never been so easy. Consumer law on the other hand has become […]

It’s a familiar image: the family all set for a holiday, up at the crack of dawn and speeding on down to the airport, passports in hand, only to come to a screeching halt because the plane – for which you arrived an hour or two early – is delayed for an hour, or four […]

From 1 October 2015, the new Consumer Rights Act 2015 replaces a number of existing laws relating to the supply of goods, services and digital content for contracts made from that date. Here are three key changes: (1) A more straightforward remedy to a consumer who has been given misleading information in the sale of […]

From 1 October 2015, the new Consumer Rights Act 2015 replaces a number of existing laws; consolidating eight pieces of separate legislation into a single piece of new legislation. The Act will change the rules relating to the supply of goods, services and digital content for contracts made from that date. In brief the new […]

The Department for Business Innovation & Skills (BIS) has published guidance for businesses on the new Consumer Protection (Amendment) Regulations 2014 (Regulations). In brief, the Regulations amend the Consumer Protection from Unfair Trading Regulations 2008 and give new rights of redress to consumers who are misled or coerced into entering contracts or making payments. The […]

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (‘the Regulations’) come into force on 13 June 2014 and will apply to customer contracts concluded on or after that date. The Regulations will require important changes in the way retailers contract with customers. The Regulations affect retailers in different ways and distinguish between three […]

The Supreme Court in London has today delivered judgment ending a 16-year dispute for Mr Richard Durkin over a laptop bought from the Aberdeen branch of PC World. In 1998 Mr Durkin bought a laptop for £1,499and took it home in a sealed box. He was assured that the laptop would contain an internal modem, […]

December is notoriously the quietest month for gym attendances with works drinks and parties taking precedence during the Festive and New Year period. With all the over indulgence, for many comes the January remorse. New Year’s resolutions are made with the best intentions of a ‘fresh start’ in 2014. Top of the list for many […]

The Consumer Protection from Unfair Trading Regulations 2008 (see Guidance here) seeks to protect consumers from unscrupulous selling tactics. In the age of the internet, particularly on smartphones and tablet computers, the public are given easy access to a vast array of potential purchases and the providers of such products have increasingly taken advantage of […]

The Office of Fair Trading (OFT) recently conducted a pre-Christmas review of 156 retailer websites and found that many of them were not fully complying with the Consumer Protection Distance Selling Regulations and the Electronic Commerce Regulations. These regulations cover “distance selling” and, in particular, the rights of consumers to receive certain minimum information prior […]